Refund Policy
1. Introduction
Welcome to hshestate (“Company,” “we,” “our,” or “us”). This Refund Policy outlines the terms and conditions governing refunds for real estate services provided by hshestate. By engaging with our services, you agree to comply with and be bound by this policy. If you do not agree with this policy, please refrain from using our services.
2. Refund Eligibility
- Our refund policy applies to specific services provided by hshestate.
- Refund eligibility is determined based on the terms outlined in the individual service agreement or contract.
3. Service-Specific Refund Policies
- Property Listings: Refunds for property listings are available if the property is inaccurately represented in the listing. Requests for refunds must be made within [timeframe, e.g., 7 days] of the listing’s publication date. Refunds will be subject to [terms, e.g., administrative fees].
- Buyer/Seller Representation: Refunds for buyer or seller representation services are evaluated on a case-by-case basis. If the agreed-upon representation services are not provided or are substantially below expectations, a refund may be considered. Contact our customer support team to discuss your specific situation.
- Property Management: Refunds for property management services may be considered in cases where our management services do not meet the agreed-upon standards. Refunds will be subject to [terms, e.g., administrative fees].
4. Refund Process
- To request a refund, you must contact our customer support team at [customer support email or phone number].
- Your refund request will be reviewed according to the specific terms outlined in the service agreement.
5. Refund Approval
- Upon receiving your refund request, we will assess it based on the eligibility criteria and terms specified in the service agreement.
- If your refund is approved, we will initiate the refund process within [timeframe, e.g., 10 business days].
6. Refund Amount
- The refund amount will be calculated based on the terms and conditions outlined in the service agreement.
- Any administrative fees, processing charges, or deductions specified in the agreement will be subtracted from the refund amount.
7. Non-Refundable Charges
- Certain charges, fees, or costs associated with our services are non-refundable, as specified in the service agreement.
8. Disputes and Resolution
- If you have concerns about a refund or the refund process, please contact our customer support team to discuss the issue.
- Any disputes will be resolved in accordance with applicable laws and regulations.
9. Changes to the Refund Policy
- We reserve the right to modify or update this Refund Policy at any time. Changes will be effective upon posting on our website.
10. Contact Information
- If you have any questions or concerns regarding our Refund Policy, please contact us.
